BORA AKSU STUDIO LONDON LLP offers the following shipping options:
UK delivery will cost £2.75
Free Delivery for orders over £200
Deliveries will take up to 5 working days
Europe £7.50 (+ all applied taxes)
Free Delivery for orders over £300
Delivery will take up to 8 working days
Turkey delivery will cost £10 (+ all applied taxes)
Free Delivery for orders over £300
Delivery will take up to 8 working days
USA and Canada delivery will cost £10 (+ all applied taxes)
Free Delivery for orders over £300
Delivery will take up to 8 working days
Please note your delivery schedule is based on the first working day from processing. All orders placed before 12 noon will have that day included as a working day, all orders placed after this time the first working day will be classed as the next day after the order is placed.
For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.
A signature will be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery.
All items returned should have a Return Merchandise Authorization Form (RMAF). Unidentified returns may be returned to the sender.
To request a new RMAF please email studio@boraaksu.com
Items should be returned new, unused, and with all BORA AKSU STUDIO LONDON LLP garment tags still attached, within 7 days of the date of your receipt.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
YPlease email studio@boraaksu.com if any of your purchases have been delivered without BORA AKSU STUDIO LONDON LLP tags.
Your refund will be credited to the original purchaser's credit card and will include shipping costs for faulty items or for orders cancelled under the DSRs only.
Where items are returned for a fault or under the DSR’s and your order has been sent to a destination within the EU, all sales taxes will be refunded.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
If you have received an item as a gift, you may exchange it for a credit note to the same value.
Hosiery cannot be returned unless faulty – please see our policy on faulty goods.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please contact studio@boraaksu.com
Making an exchange is easy. Just make sure you request a Returns Merchandise Authorization FORM (RMAF) number within seven days of receiving your order.
It's free to exchange items for a different size, based on stock availability. Shipping is free on the replacement item.
Sale items are also exchangeable for alternate sizes or colours or where not available a credit note, again within the 7 days of receiving your order.
Credit Notes will be valid for 6 months.
If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs).provided you give us written notice within seven working days of receipt.
You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email studio@boraaksu.com or write to us at: 130 Milligan Street, London, E14 8AS.
On receipt of your notice of contract cancellation, customer care will email you a Returns Merchandise Authorization Form (RMAF) number.
All items must be returned unused, in their original condition and from the country that the order was delivered to.
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
Alternatively, you may prefer to return or exchange items using our free returns and exchanges collection service.
In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website, it will also recognise you when you visit our website again.
Cookies are used in our eShop, but only to keep track of the contents of your shopping cart once you have selected an item.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. BORA AKSU STUDIO LONDON LLP will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The intellectual property rights in all software and content made available to you on or through this Website remains the property of BORA AKSU STUDIO LONDON LLP STUDIO LONDON LLP and are protected by copyright laws and treaties around the world. All such rights are reserved by BORA AKSU STUDIO LONDON LLP. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with BORA AKSU STUDIO LONDON LLP you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us BORA AKSU STUDIO LONDON LLP retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. Taxes maybe due when shipping to the EU, these charges are to be paid by you.
Account discount codes - Discount codes may from time to time be offered such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
If you need a refund, this will be made in the same way as the original payment method.
As you'd expect, we reserve the right to vary these terms and conditions.
We accept cancellation requests made before 7am, 1 working day before the booked collection date. After 7am we will commit your request to our Courier.
We will collect your goods anytime between 7am – 7pm on your chosen date, at the address you have given when ordering your collection.
We need an address that the courier can access and a responsible adult must be present to hand over the goods. If the courier is unsuccessful in their attempt to collect your goods, you will still be charged the cost of the service.
In the rare event we fail to collect your goods because of a courier or BORA AKSU STUDIO LONDON LLP failure, we will refund you the cost of the service.
The items within the return are all subject to our Returns policy and the collection of the goods does not imply an acceptance of their return.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law BORA AKSU STUDIO LONDON LLP, content providers, hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect BORA AKSU STUDIO LONDON LLP's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
BORA AKSU website operates an invitation only affiliate scheme. If you believe your website is suitable please email brandpr@boraaksu.com for further details.
BORA AKSU STUDIO LONDON LLP shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and BORA AKSU STUDIO LONDON LLP. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of BORA AKSU STUDIO LONDON LLP.
BORA AKSU STUDIO LONDON LLP respects your concerns about privacy and follows strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.
Currently, BORA AKSU STUDIO LONDON LLP gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.
Cookies are used in our eShop, but only to keep track of the contents of your shopping cart once you have selected an item.
If you do not wish to receive e-mail about our newest products, please advise us by telephone on + 44 20 7515 0535 or by e-mail at studio@boraaksu.com
As a reputable and trusted business committed to offering its customers high quality products, BORA AKSU STUDIO LONDON LLP recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
BORA AKSU STUDIO LLP will never knowingly source stock from companies which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
BORA AKSU STUDIO LLP currently produces approx 90% of this collection in the UK and is hand finished by inhouse ateliers.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as BORA AKSU STUDIO LLP continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
| XS | S | M | L | XL | |
|---|---|---|---|---|---|
| Italy | 40 | 42 | 44 | 46 | 48 |
| UK | 8 | 10 | 12 | 14 | 16 |
| US | 4 | 6 | 8 | 10 | 12 |
| France | 36 | 38 | 40 | 42 | 44 |
| Japan | 7 | 9 | 11 | 13 | 15 |
| Denmark | 34 | 36 | 38 | 40 | 42 |
| Australia | 8 | 10 | 12 | 14 | 16 |
We have listed below a definition of the most commonly used product measurement terms. To help you choose the best size, we recommend that you compare each product's measurements with your own.
